Refund policy

At Burnout Boutique Social Club, many of our products are made to order or offered in limited quantities. Because of this, we do not offer refunds or exchanges due to buyer’s remorse, including but not limited to:

Changing your mind after purchase
No longer wanting the item
Ordering the wrong item
Ordering the wrong size
Purchasing by mistake
Dissatisfaction with color variations caused by monitor, screen, or lighting differences

This policy applies to all physical products sold through our store, including but not limited to apparel, home décor, throw blankets, pillows, canvas prints, candles, mugs, drinkware, accessories, and any other merchandise we offer.

ELIGIBLE REFUNDS & REPLACEMENTS

We will gladly replace or refund an item if:

The item arrives damaged
The item is defective
The item is misprinted
You receive the wrong item

To request a replacement or refund, please contact us within 14 days of delivery or pickup and include:

Your order number
A description of the issue
Clear photos showing the problem

Once the issue has been reviewed and confirmed, we will provide a replacement or refund at no additional cost.

PLEASE NOTE

Please review all product descriptions, sizing information, and photos carefully before placing your order.
Colors may vary slightly due to monitor settings, device displays, lighting conditions, and printing processes.
Shipping delays caused by carriers are outside of our control and are not eligible for refunds.
Any return must be approved before being sent back. Unauthorized returns may not be accepted.

DIGITAL PRODUCTS

All digital products, including but not limited to workbooks, planners, journals, templates, guides, printables, and downloadable content, are non-refundable and non-returnable.

Due to the nature of digital products, all sales are final once the purchase has been completed and access to the files has been granted.

Please review product descriptions carefully before purchasing.

DAMAGES & ISSUES

Please inspect your order immediately upon delivery or pickup. If your item is damaged, defective, misprinted, or incorrect, notify us within 14 days so we can evaluate the issue and make it right.

NON-RETURNABLE ITEMS

Unless they arrive damaged, defective, misprinted, or incorrect, we do not accept returns or exchanges for:

Buyer’s remorse
Incorrect size selection
Change of mind
Ordering the wrong item
Custom or personalized products
Digital products and downloadable content
Personal care products
Sale or clearance items
Gift cards
Perishable goods
Hazardous materials, flammable liquids, or gases

EXCHANGES

If an exchange has been approved due to a damaged, defective, misprinted, or incorrect item, we will replace the product whenever possible. If a replacement is unavailable, a refund will be issued to your original payment method.

EUROPEAN UNION 14-DAY COOLING-OFF PERIOD

If merchandise is shipped to a country within the European Union, you may have the right to cancel or return your order within 14 days in accordance with applicable consumer protection laws.

This right does not apply to digital products that have been downloaded or accessed where permitted by law.

ORDER CANCELLATIONS

Because many of our physical products are made to order, production may begin shortly after your order is placed.

Cancellation requests for physical products are accepted within 1 hour of purchase. After this time, production may have already begun, and cancellation requests cannot be guaranteed.

Digital products are not eligible for cancellation. Due to the instant nature of digital downloads, all sales of digital products are final once the purchase has been completed and access to the files has been granted.

If you need to cancel an eligible physical order, please contact us as soon as possible at support@burnoutboutiquesocialclub.com.

REFUNDS

Once we receive your request, we will review the information provided and notify you of our decision.

If approved, refunds will be issued to your original payment method within 10 business days. Please note that your financial institution may require additional processing time before the funds appear in your account.

If more than 15 business days have passed since your refund was approved, please contact us.